Terms and Conditions

Effective Date: 22nd May 2025

At Hera Lane, we are committed to delivering high-quality business consulting and assistance services. Due to the nature of our services, we have established the following policies:

1. No Refunds

All payments for Hera Lane services are final and non-refundable. Once services have commenced, no refunds will be issued. This policy applies to all services rendered, including but not limited to administrative support, email management, social media assistance, and project coordination.

2. Service Delivery

We strive to deliver services that meet your expectations. If you have concerns about the services provided, please contact us promptly. We are dedicated to addressing any issues and working with you to find a satisfactory resolution.

3. Cancellation Policy

Clients may cancel services within 2 business days, provided that services have not yet commenced - a 30% admin fee will be charged. After this period, cancellation will not be accepted and no refunds will be provided.

4. Acknowledgment

By engaging our services, you acknowledge and accept this no-refund policy. We encourage you to thoroughly review the terms and conditions before proceeding with any services.

5. Payment Terms

Payment is due upon receipt of invoice and must be made prior to the commencement of services. All payments are non-refundable, as outlined in the (1) No Refund and (3) Cancellation Policy.

6. Confidentiality

Both parties agree to maintain the confidentiality of all sensitive information exchanged during the course of the engagement. This includes, but is not limited to, business strategies, client data, and proprietary information.

7. Intellectual Property

All intellectual property created during the provision of services shall be the property of the client unless otherwise agreed upon in writing. Hera Lane retains the right to use work samples for promotional purposes, with the client’s written consent.

8. Acknowledgment

By engaging our services, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.